When your hot water system fails, it’s always a stressful situation, especially if you rely on hot water for daily chores and comfort. This was the case for a customer in Shellcove, a suburb in Shellharbour, who called us for an emergency plumbing service – hot water replacement. Here’s what happened, and how we resolved their problem quickly.
Emergency Call and Quick Response
We received a call from a Shellcove resident who urgently needed a hot water system replacement. Upon arriving at the customer’s home, our experienced technicians began by testing the existing electric hot water system to determine the cause of the issue. After a thorough diagnosis, we discovered that the 18-year-old Rheem hot water system was leaking from the heating element, indicating that it had reached the end of its service life.
Replacement Options
Given the age and condition of the hot water system, we presented the customer with a few options. We explained that they could either repair the existing system by replacing specific parts or invest in a new hot water system with a longer warranty. We offered two recommendations:
- Rheem Electric Hot Water System: This option comes with a 12-year warranty, providing long-term peace of mind. It’s a great choice for those who prefer electric systems.
- Rheem Gas Stellar Hot Water System: This 6-star energy-rated system is a high-efficiency option for those looking to reduce energy costs while enjoying a continuous hot water supply.
After discussing the benefits and drawbacks of each option, the customer chose to replace the gas storage tank with a new Rheem Metro Continuous Hot Water System. This system offers a continuous supply of hot water and is a great choice for energy efficiency.
Same-Day Replacement and Quality Assurance
One of the benefits of choosing our emergency plumbing service is our same-day guarantee. We understand that when you’re without hot water, you need a solution fast. Our skilled technicians installed the new Rheem Metro system on the same day, making sure that the customer didn’t have to endure a long wait without hot water.
We stand by our recommendations, and 90% of the time, we suggest Rheem products to our customers. Rheem is an Australian-owned company that manufactures its hot water systems using high-quality Australian steel. This commitment to quality makes sure that you’re investing in a product that is durable and built to last.
Why hot water system fails in the first place?
You likely use your hot water system every day for tasks like showering, washing dishes, and cleaning. But sometimes, these systems can fail, causing problems. Here are some common reasons why a hot water system might stop working:
Old age: Hot water systems have a lifespan of around 10-15 years. Over time, the components can wear out, leading to inefficiency or failure.
Sediment buildup: Minerals in the water can accumulate at the bottom of the tank, reducing the system’s efficiency and causing damage.
Thermostat issues: The thermostat controls the water temperature. If it malfunctions, the water might not get hot enough or could become too hot.
Heating element failure: In electric water heaters, the heating element can burn out. This results in no hot water production.
Leaking tank: Rust and corrosion can cause the tank to leak. This not only wastes water but also means the system can’t maintain pressure and heat well.
Pilot light problems: For gas water heaters, the pilot light can go out due to a faulty thermocouple, gas valve issues, or a draft.
Pressure relief valve issues: This valve prevents excess pressure from building up in the tank. If it fails, it can cause the tank to overheat or explode in severe cases.
Electrical problems: Wiring issues or a blown fuse can stop an electric water heater from functioning.
Insufficient insulation: Poor insulation can cause heat loss, making the system work harder and potentially leading to failure.
Regular maintenance with Local Plumber & Hot water Specialist can prevent these issues and extend the life of your hot water system. If you notice any problems, it’s best to call us for an inspection and necessary repairs.
Conclusion
Replacing an old or malfunctioning hot water system doesn’t have to be difficult. With our emergency response and same-day guarantee, we can make sure that your hot water system is repaired or replaced on the same day. If you’re in Shellharbour or the surrounding areas and need a hot water system replacement, give us a call, and we’ll be there to help. Whether you prefer electric or gas systems, we have the expertise and products to match your requirements.